The Tatiana Sandu professional brand is operated by The Consulting House Ltd, a private limited company registered in England and Wales. The Consulting House Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit tatianasandu.com or tatianasandu.co.uk, contact us, book a session, purchase or participate in coaching, facilitation, educational, speaking or human behaviour services, subscribe to communications, attend an event, programme or workshop, or otherwise interact with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable provisions of the Data (Use and Access) Act 2025.
1. Who We Are and Who Controls Your Personal Data
For the purposes of UK data protection law, the data controller responsible for the personal information described in this Privacy Policy is:
The Consulting House Ltd Company Number: 16249903 Registered in: England and Wales
Registered Office:
7 Crown Corner
High Street
Crowthorne
England
RG45 7AD
United Kingdom Professional Brand: Tatiana Sandu Email: tatiana@tatianasandu.com
Websites: tatianasandu.com and tatianasandu.co.uk
References in this Privacy Policy to “we”, “us” and “our” refer to The Consulting House Ltd, including services provided through the Tatiana Sandu professional brand.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through or in connection with:
• our websites;
• contact and enquiry forms;
• Clarity & Intention, discovery or introductory sessions;
• transformational coaching and human behaviour facilitation;
• individual programmes, packages and group programmes;
• workshops, seminars, courses and masterclasses;
• public speaking, keynote, conference, corporate and guest speaking engagements;
• panels, moderated discussions, live and online events;
• event registrations and organiser communications;
• questionnaires, assessments and client administration;
• online meetings and video calls;
• email communications, newsletters and marketing;
• payment and booking systems;
• photography, audio or video recordings where applicable; and
• other interactions with our business.
3. Personal Information We May Collect
Identity and Contact Information
• full name;
• email address;
• telephone number;
• residential, business, correspondence or billing address;
• business or organisation name;
• job title or professional role; and
• other contact details you choose to provide.
Enquiry and Booking Information
• the Service you are interested in;
• appointment dates and times;
• information submitted through enquiry or booking forms;
• your reason for contacting us;
• your objectives or expectations;
• relevant personal or professional circumstances; and
• communications between us.
Client, Coaching and Facilitation Information
The nature of transformational coaching and human behaviour facilitation means that you may choose to share information about different areas of your life, including:
• personal development, values and priorities;
• purpose and direction;
• career, vocation, business and leadership;
• finances and your relationship with money;
• relationships and family circumstances;
• social life and emotional experiences;
• challenges, conflicts or perceived obstacles;
• health and wellbeing;
• personal and professional goals;
• beliefs or perspectives; and
• significant life experiences.
We only seek information that is reasonably relevant to the services being provided. You are not required to disclose information that you do not wish to share.
4. Special Category Personal Data
Some information you voluntarily provide may constitute special category personal data under UK data protection law. This can include information concerning:
• physical or mental health;
• racial or ethnic origin;
• religious or philosophical beliefs;
• political opinions;
• trade union membership;
• genetic information;
• biometric information used for identification;
• sex life; or
• sexual orientation.
Where we process special category personal data, we will only do so where an appropriate lawful basis under Article 6 UK GDPR and an appropriate condition under Article 9 UK GDPR and, where applicable, the Data Protection Act 2018 apply.
Depending on the circumstances, this may include your explicit consent. Where explicit consent is relied upon, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Information About Other People
During coaching or facilitation you may discuss family members, partners, colleagues, employees or other individuals. Please avoid providing unnecessary identifying information about other people. Where such information is provided, we will handle it with appropriate care and confidentiality.
6. Speaking and Event Information
Where you enquire about, organise or participate in a speaking engagement, we may process information including:
• your name, organisation and professional role;
• business contact information;
• event name, date and location;
• audience profile and expected attendance;
• agreed topic, format and technical requirements;
• travel and accommodation information;
• contractual and payment information;
• participant questions or feedback; and
• communications concerning the engagement.
7. Payment and Transaction Information
When you purchase Services, we may process information such as services purchased, amounts payable and paid, invoices, receipts, payment dates, payment status, billing information and transaction records.
Payments may be processed through third-party payment providers. Where a payment provider processes card information directly, we do not normally receive or store your complete debit or credit card details.
8. Technical and Website Information
Depending on the website configuration and your cookie preferences, we may process:
• IP address;
• browser type and version;
• device type and operating system;
• approximate geographic location;
• referring website or source;
• pages visited;
• date and time of visits;
• navigation patterns and website interactions; and
• technical and performance information.
Please see our Cookie Policy for further information.
9. Marketing and Communications Information
If you subscribe to a newsletter, download a resource, register for an event or otherwise request communications from us, we may process your name, email address, interests, subscription status, communication preferences and information about interactions with communications we send.
10. How We Collect Information
Directly From You
We may collect information when you contact us, submit a form, book or purchase a Service, participate in a session, complete a questionnaire, attend a programme or event, subscribe to communications or otherwise communicate with us.
Automatically
Technical information may be collected automatically through cookies and similar technologies, subject to applicable consent requirements.
From Third Parties
Where appropriate, we may receive information from booking and scheduling providers, payment processors, website providers, analytics services, email marketing providers, event organisers, professional referral sources or another person or organisation where you have authorised them to provide information to us.
11. How We Use Personal Information
We may process personal information to:
• respond to enquiries and conduct Clarity & Intention sessions;
• assess whether our Services are appropriate;
• provide coaching, facilitation, educational and human behaviour services;
• prepare for and follow up sessions;
• administer programmes, workshops and events;
• respond to public speaking enquiries and prepare proposals or agreements;
• organise keynotes, talks, panels, corporate events and related logistics;
• tailor presentations to the agreed audience and purpose;
• manage event registrations, feedback, photographs or recordings where appropriate;
• process payments and maintain accounting records;
• provide customer service and respond to complaints;
• improve our Services and operate our websites;
• maintain website and information security;
• establish, exercise or defend legal claims;
• comply with legal, tax, accounting and regulatory obligations; and
• send marketing communications where permitted by law.
12. Lawful Bases for Processing
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract between us.
Legitimate Interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. These may include operating and developing our business, responding to enquiries, administering Services, maintaining client relationships, improving Services, protecting our websites and establishing or defending legal rights.
Legal Obligation
Where processing is necessary to comply with applicable legal, tax, accounting or regulatory obligations.
Consent
Where consent is appropriate or legally required, including for certain marketing communications, non-essential cookies and certain processing of special category information.
13. Confidentiality
Information shared privately during individual coaching or facilitation will normally be treated as confidential. Disclosure may occur where you consent, where reasonably necessary to administer or deliver a Service, where required by law or lawful authority, where necessary to establish or defend legal rights, or where another lawful basis applies.
We do not sell the content of your coaching or facilitation sessions.
14. Nature of Our Services
Our Services support personal and professional development, transformational coaching, human behaviour understanding, values clarification, self-awareness, decision-making, leadership and related areas.
Unless expressly agreed otherwise, they do not constitute:
We may share information where reasonably necessary with providers of:
• website hosting, development and maintenance;
• cloud storage and business email;
• appointment scheduling and video conferencing;
• payment processing;
• accounting and bookkeeping;
• CRM systems, forms, surveys and email marketing;
• website analytics and cookie consent management;
• IT and cybersecurity;
• event administration, venues and production providers;
• webinar or livestreaming platforms;
• photography or videography;
• travel and accommodation; and
• professional legal, accounting or other advisory services.
Where providers process information on our behalf, appropriate data protection arrangements will be used where required. Some providers may act as independent data controllers, in which case their own privacy information will apply.
16. International Transfers
Some service providers may process or store personal information outside the United Kingdom. Where restricted international transfers occur, we will use an appropriate lawful transfer mechanism, which may include UK adequacy regulations, recognised contractual safeguards, the UK International Data Transfer Agreement or UK Addendum, as appropriate.
17. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, contractual and professional requirements.
• Enquiries may be retained for a reasonable follow-up period and then deleted or anonymised when no longer required.
• Client records may be retained after an engagement where reasonably necessary for continuity, professional record keeping, disputes or legal claims.
• Accounting and transaction records will be retained for periods required by applicable law.
• Marketing information may be retained while you remain subscribed. Limited suppression information may be retained after unsubscribing to respect your preference.
• Technical and analytics information is retained according to the configuration of the relevant systems and applicable law.
Information no longer required will be securely deleted, destroyed or anonymised as appropriate.
18. Information Security
We take reasonable and proportionate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, destruction and unlawful processing. No electronic transmission or storage system can be guaranteed to be completely secure.
19. Personal Data Breaches
If a personal data breach occurs, we will assess the circumstances and take appropriate action in accordance with applicable data protection law. Where legally required, this may include notifying the Information Commissioner's Office and/or affected individuals.
20. Marketing
Where permitted by law, we may communicate with you about Services, programmes, events, resources and relevant business updates. You may unsubscribe at any time using an unsubscribe link or by emailing tatiana@tatianasandu.com.
21. Testimonials, Photographs and Recordings
We will not publish identifiable client testimonials, personal stories, photographs, recordings or case studies without an appropriate legal basis and, where required, permission.
Speaking engagements and events may sometimes be photographed, recorded or livestreamed. Where we control the recording, appropriate information will be provided. Where an independent event organiser controls recording or photography, that organiser may be a separate data controller and its own privacy information may apply.
22. Group Programmes
Other participants may become aware of information you voluntarily disclose in group settings. We may establish confidentiality expectations but cannot guarantee the subsequent actions of independent participants.
23. Your Data Protection Rights
Depending on the circumstances, you may have rights to:
• access your personal information;
• correct inaccurate or incomplete information;
• request erasure in certain circumstances;
• restrict processing in certain circumstances;
• object to certain processing, including direct marketing;
• receive certain information in a portable format where applicable;
• withdraw consent where processing is based on consent; and
• exercise rights relating to applicable automated decision-making.
These rights are subject to statutory conditions and exemptions.
24. Exercising Your Rights
To exercise a data protection right, contact:
The Consulting House Ltd
Company Number: 16249903
Registered in England and Wales
Registered Office: 7 Crown Corner, High Street, Crowthorne, England, RG45 7AD, United Kingdom
Professional Brand: Tatiana Sandu
Email: tatiana@tatianasandu.com
Websites: tatianasandu.com and tatianasandu.co.uk
We may reasonably verify your identity and will respond within applicable statutory timeframes.
25. Data Protection Complaints
If you have concerns about how we process personal information, please contact us using the details above. We will acknowledge, investigate and respond to data protection complaints in accordance with applicable UK requirements.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
26. Third-Party Websites and Social Media
Our websites may contain links to third-party websites, platforms or social networks. This Privacy Policy applies to our processing of personal information and does not control how independent third parties process your information. Their own privacy terms may apply.
27. Children
Our websites and Services are primarily intended for adults. We do not intentionally collect personal information from children through our websites for marketing or coaching purposes unless a specific service has been appropriately arranged and the necessary legal requirements, permissions and safeguards are in place.
28. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, business operations, technology, service providers, applicable legislation or regulatory guidance. The latest version will be published on our websites with the revision date amended accordingly.
29. Contact
The Consulting House Ltd
Company Number: 16249903
Registered in England and Wales
Registered Office: 7 Crown Corner, High Street, Crowthorne, England, RG45 7AD, United Kingdom
Professional Brand: Tatiana Sandu
Email: tatiana@tatianasandu.com
Websites: tatianasandu.com and tatianasandu.co.uk
