These Terms & Conditions (“Terms”) govern your use of tatianasandu.com and tatianasandu.co.uk and your purchase or participation in Services provided by The Consulting House Ltd through the Tatiana Sandu professional brand.
By purchasing, registering for or participating in a Service after these Terms have been made available to you, you agree to them together with any specific booking confirmation, proposal, programme terms, speaking agreement or client agreement.
Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded.
2. About Us
The Consulting House Ltd
Company Number: 16249903
Registered in England and Wales
Registered Office: 7 Crown Corner, High Street, Crowthorne, England, RG45 7AD, United Kingdom
Professional Brand: Tatiana Sandu
Email: tatiana@tatianasandu.com
Websites: tatianasandu.com and tatianasandu.co.uk
3. Services
Depending on what is currently offered, our Services may include:
• Clarity & Intention, discovery or introductory sessions;
• transformational coaching and human behaviour facilitation;
• individual packages and programmes;
• group coaching or facilitation;
• workshops, seminars, courses and masterclasses;
• business and leadership development;
• public speaking, keynote speeches and conference presentations;
• corporate speaking, guest appearances and panel participation;
• educational talks on human behaviour and related topics;
• online or in-person events;
• digital resources, worksheets and supporting materials; and
• other related educational, speaking, coaching or personal-development Services.
Specific service descriptions, proposals or agreements take precedence over these general Terms to the extent they expressly differ.
4. Nature of Services
Our Services are intended to facilitate reflection, insight, understanding and personal or professional development. You remain responsible for your own decisions, actions, choices and results.
5. No Guarantee of Results
We do not guarantee particular personal, emotional, financial, relationship, business, career, health or other outcomes. Testimonials and examples describe individual experiences and are not promises or guarantees of future results.
6. Professional Boundaries
Unless expressly agreed through a separate appropriate professional engagement, our coaching, facilitation, speaking and educational Services do not constitute medical treatment, psychotherapy, psychological diagnosis, legal advice, regulated financial advice, investment advice or personalised tax/accounting advice.
7. Eligibility
Paid coaching and facilitation Services are ordinarily intended for people aged 18 or over. You confirm that you have legal capacity to enter into a contract and, where acting for an organisation, appropriate authority to do so.
8. Clarity & Intention Sessions
An introductory or Clarity & Intention Session may be used to understand your objectives, assess suitability and discuss possible next steps. Neither party is obliged to proceed into a paid engagement.
We may decline an engagement where our Services are inappropriate, another professional is better suited, a conflict exists or another legitimate reason makes the engagement unsuitable.
9. Bookings and Contract Formation
A contract is formed when we confirm your booking or registration, accept payment, provide written acceptance or otherwise clearly accept your order.
10. Fees and Payment
Fees and payment schedules will be stated on the relevant booking page, proposal, invoice or agreement.
Where instalments are agreed, they generally represent a method of paying the agreed overall price rather than a pay-as-you-go arrangement, subject to statutory rights and specific agreed terms.
If a payment is overdue, we may reasonably suspend future sessions, access to materials or further bookings until payment is brought up to date, subject to applicable law.
11. Statutory Consumer Cancellation Rights
Consumers entering contracts at a distance may have statutory cancellation rights. Where applicable, the cancellation period will generally be 14 days after conclusion of the contract.
Nothing in these Terms removes statutory consumer rights.
If you expressly request Services to begin during the statutory cancellation period, you may be required to pay a proportionate amount for Services supplied before cancellation.
Where digital content is supplied immediately, we may request your express consent to immediate supply and acknowledgement concerning the effect on applicable cancellation rights.
12. Session Cancellation and Rescheduling
Unless otherwise specified, individual appointments require at least 48 hours' notice to cancel or reschedule.
With less than 48 hours' notice, a session may be treated as used, subject to applicable law, exceptional circumstances and any specific agreement. Late arrival does not automatically extend the session. A no-show may be treated as a used session.
13. Packages and Programmes
Where a package contains multiple sessions, any validity period will be stated before purchase. Programme-specific cancellation, transfer or access provisions may apply. Any cancellation charge will be applied reasonably and subject to applicable consumer law.
14. Cancellation or Rescheduling by Us
If we need to reschedule a session, workshop or event, we will take reasonable steps to offer an alternative. If we cancel a paid Service and cannot provide an appropriate alternative, amounts paid for Services not delivered will be refunded where appropriate.
15. Public Speaking and Speaking Engagements
Speaking Services may include keynotes, talks, conferences, panels, corporate presentations, guest appearances and educational events concerning human behaviour and related subjects.
Speaking content is general and educational and does not create an individual coaching, therapeutic or advisory relationship with audience members.
A speaking engagement may have a separate proposal or agreement covering date, location, topic, audience, duration, fee, deposit, travel, accommodation, technical requirements, cancellation, recordings, promotion and deliverables. Those specific terms take precedence over these general Terms where they differ.
16. Event Organiser Responsibilities
Event organisers are responsible, where applicable, for suitable venue arrangements, agreed audiovisual facilities, technical support, audience management and accurate event information.
Material changes to date, venue, audience, format, duration or scope may require a revised agreement or fee.
17. Speaking Cancellations
Speaking cancellation terms may reflect reasonable preparation, reserved dates, travel commitments and legitimate losses, subject to applicable law.
18. Group Conduct and Confidentiality
Participants must treat other participants respectfully and should not disclose another participant's identifiable personal experiences outside the group without permission.
We cannot guarantee compliance by independent participants. Serious or repeated disruptive, abusive, threatening, discriminatory or confidentiality-breaching conduct may result in removal.
19. Confidentiality
Private coaching and facilitation information will ordinarily be treated confidentially, subject to consent, legitimate service administration, legal requirements and other lawful exceptions.
20. Recordings
Individual sessions will not ordinarily be recorded without notice. Group programmes or events may be recorded where participants have been appropriately informed.
Public speaking engagements may not be professionally recorded, broadcast, livestreamed, commercially distributed or reproduced in full without prior written agreement.
21. Intellectual Property
Unless otherwise stated, intellectual property in our original website content, worksheets, exercises, presentations, frameworks, recordings, videos, workbooks, programme materials, training resources, graphics and branding belongs to The Consulting House Ltd or the applicable licensor.
Materials are normally licensed for your personal or internal use only. Without written permission you must not commercially reproduce, publish, sell, sublicense, publicly distribute, provide paid materials to others or represent protected materials as your own.
22. Third-Party Methods and Intellectual Property
Third-party methodologies, trademarks and materials remain the property of their respective owners.
Where Services refer to the Demartini Method®, Dr John Demartini, the Demartini Institute or related intellectual property, participation does not confer certification, ownership or permission to reproduce or commercially teach protected third-party materials.
23. Website Use
You must not use our websites unlawfully, interfere with security, introduce malicious software, impersonate others, infringe intellectual property, harvest personal information unlawfully or gain unauthorised access.
24. Third-Party Platforms
Our Services may use booking, payment, video, email, course-hosting, social-media or other third-party platforms. Their own terms and privacy practices may additionally apply.
25. Testimonials and Publicity
Providing a testimonial is voluntary. Identifiable testimonials, case studies, photographs or recordings will only be used where we have an appropriate legal basis and, where necessary, permission.
26. Corporate and Sponsored Coaching
Where an organisation pays for an individual's coaching, payment by the organisation does not automatically entitle it to confidential details of coaching conversations. Any reporting arrangements will be agreed appropriately in advance.
27. Termination
Either party may discontinue an engagement subject to applicable contractual, payment and statutory provisions.
We may terminate or suspend Services for reasons including serious or repeated breach, overdue payment, abusive conduct, inappropriate professional boundaries, conflict of interest or where continued work is no longer professionally appropriate.
28. Liability
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or death or personal injury caused by negligence where applicable.
We will provide Services with reasonable care and skill.
Subject to applicable law, we are not responsible for losses caused solely by your independent decisions, inaccurate information you provide, failure to seek appropriate specialist advice or circumstances outside our reasonable control.
For business clients, lawful exclusions concerning indirect loss, lost profits, revenue, opportunity or goodwill may apply. Consumer statutory rights remain unaffected.
29. Force Majeure
We are not responsible for delay or failure caused by circumstances beyond our reasonable control. We will take reasonable steps to minimise disruption and, where appropriate, reschedule or provide an alternative.
30. Complaints
Please contact tatiana@tatianasandu.com with concerns. Both parties are encouraged to attempt reasonable informal resolution before formal proceedings, without restricting either party's legal rights.
31. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections applying in your country of residence.
Business disputes are subject to the jurisdiction of the courts of England and Wales unless otherwise agreed. Consumers retain any applicable rights regarding jurisdiction.
32. Changes to These Terms
We may update these Terms prospectively to reflect changes in our Services, business, law, technology or business practices. We will not retrospectively impose a materially adverse change on an existing paid contract unless permitted by law, fairly provided for in the contract, or agreed with you.
33. Severability and No Waiver
If any provision is invalid or unenforceable, it will be modified or removed to the minimum extent necessary and the remaining provisions will continue in effect. A delay in enforcing a right does not automatically waive that right.
34. Assignment and Third-Party Rights
You may not transfer a personal coaching or programme booking to another person without our agreement. Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms.
35. Privacy and Cookies
Our Privacy Policy explains how we process personal information. Our Cookie Policy explains how cookies and similar technologies may be used on our websites.
36. Acceptance
By purchasing, registering for or participating in a paid Service where these Terms have been made available to you before the contract is formed, you confirm that you have had the opportunity to read and understand them.
Where relevant, you may be asked to separately confirm that you request Services to begin during a statutory cancellation period or that you consent to immediate supply of digital content.
37. Contact
The Consulting House Ltd
Company Number: 16249903
Registered in England and Wales
Registered Office: 7 Crown Corner, High Street, Crowthorne, England, RG45 7AD, United Kingdom
Professional Brand: Tatiana Sandu
Email: tatiana@tatianasandu.com
Websites: tatianasandu.com and tatianasandu.co.uk
